Please read the FAQs below. If you can't find what you're looking for, just head over to the contact us page where you'll find our email address.

Orawrap Teeth Whitening Kits

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How should I store my Orawraps™ when I'm not using them?

Store your OraWraps in their original packaging or in your ToothFloof Storage Tray Case in a cool, dry place away from heat, moisture and direct sunlight. The whitening gel comes dry in a semi-deactivated state to help preserve its efficacy before wear, so avoid exposing your wraps to water, steam, humidity or wet hands before use.

If you’ve unpacked your wraps to stack them, keep them stored neatly inside your ToothFloof Storage Tray Case and only remove each wrap when you’re ready to apply it.

How do I care for my storage case?

1. Wipe Daily or After Each Use
Gently wipe the inside of your case with a clean, dry tissue or cloth to remove any moisture or residue from your trays.

2. Deep Clean Weekly
Once a week, give your case a deeper clean:

  • Use mild soap and lukewarm water.
  • Gently scrub with a soft toothbrush or cloth.
  • Rinse thoroughly and dry completely before closing the lid

3. Avoid Harsh Chemicals
Do not use:

  • Alcohol-based sprays
  • Abrasive cleaners

These can damage the case and leave behind residues that may transfer to your trays.

4. Let It Breathe
Allow your case to air out regularly by leaving the lid open for a few hours when not in use. This prevents unwanted smells and bacteria buildup.

5. Keep It Cool & Dry
Store your case in a cool, dry place. Avoid leaving it in steamy bathrooms or hot cars, which can affect both the tray and case integrity.

How should I store my Toothfloof Teeth Whitening Shot?

1. Keep It Cool

Store the serum in a cool, dry place ideally between 5–25°C (41–77°F).

❄️ Optional: For maximum longevity, you can store it in the fridge—just don’t freeze it.

2. Avoid Heat & Sunlight

Do not expose the serum to direct sunlight, heaters, or leave it in a hot car. Heat can degrade both hydrogen peroxide and PAP, reducing whitening effectiveness.

3. Keep the Cap Tightly Closed

Always reseal the serum immediately after use. This prevents air and light from breaking down the active ingredients and drying out the formula.

4. Store Upright (if possible)

Keep the serum standing upright to prevent leaks or drying of the applicator tip.

5. Keep Away From Children & Pets

Store in a safe spot out of reach of little hands and curious paws.

6. Use Within Recommended Timeframe

Once opened, use the serum within 3–6 months for best results.

Check the packaging for an expiration date or “period after opening” (PAO) symbol.

What if i get a peroxide burn on my gums because i've overfilled the tray?

💥 What Is a Peroxide Burn?

A peroxide burn is a mild chemical irritation of the gums or soft tissues, often caused when too much whitening gel overflows from the tray and comes in prolonged contact with your gums or lips.

It can look like:

  • Whitening or blanching of the gum line
  • Soreness, stinging, or tingling
  • Slight swelling or raw, red patches after the initial white mark fades

Why Does It Happen?

When whitening trays are overfilled, the gel seeps out and touches areas it’s not meant for—like your gums. Hydrogen peroxide is effective at removing stains, but it's also a strong oxidizer, which can irritate soft tissue when exposed too long.

Tip: You only need a small, rice grain-sized dot per tooth! More gel does not mean faster results.

🛟 What to Expect & How to Care for It

Remove the tray and gently rinse your mouth with cool water. You can also use lukewarm salt water (½ tsp salt in a cup of water) to soothe the area.

Give your gums 2–3 days to heal before using the whitening gel again. Continuing can worsen the irritation.

If the area feels raw or painful, dab on a bit of vitamin E oil, aloe vera, or use a gentle oral soothing gel (like Bonjela or similar, if safe for you).

While healing, avoid citrus, hot, or spicy foods, as these can sting and slow down recovery.

Most mild peroxide burns heal within 24–72 hours. In rare cases, it may take up to a week.

🚨 When to See a Dentist

Although very rare in mild peroxide concentrations such as the 6% HP included in our formula, If the irritation worsens, shows signs of infection, or hasn’t improved after 7 days, please consult your dentist or healthcare provider.

How often do I whiten my teeth?

Directions for use: Before each whitening session, brush and floss, then ensure your custom tray is completely dry. Place a maximum of 3-6 drops half-rice grain sized dots of gel inside the base of tray. This will disperse out. Do not place around edges as it will prevent the adhesive from sticking to the enamel. Insert the tray, and gently press it into position, wiping away any excess gel from your gums or lips with a q-tip. Wear the tray for 30 - 60 minutes - or as directed by your dental professional. When time is up, remove the tray, spit out any residue, and rinse your mouth with lukewarm water. Rinse the tray under cool water and allow it to air-dry in its case, ready for the next use. If you have no sensitivity and want a faster course, you may complete two back-to-back sessions in the same day, but never more than 2 sessions in 24 hours and no more than 10 sessions in a treatment cycle. Should sensitivity occur, skip a day or shorten the wear time. For a comfortable whitening experience, aim for 2-4 sessions a week.

Always follow your dental professional’s advice.

  • If you happen to get a white spot on your gums, apply Vitamin E or coconut oil to soothe. Mild peroxide burns will go away after a few minutes and may be sensitive for the next 3-5 days. It will recover quickly as cell turnover in the mouth is high.

How much fluoride does my whitening gel contain?

Our dual-active whitening formula isn’t just about brightening your smile - it’s about protecting it, too.

Many people who use whitening products don’t visit the dentist regularly, and some may already have weakened enamel or early signs of decay. That’s why we’ve included 900ppm of fluoride — a safe, proven dose used in everyday toothpastes.

Sodium Fluoride helps:

  • Strengthen enamel against acid wear and daily damage before they become cavities
  • Rebuild weak spots before they become cavities
  • Reduce tooth sensitivity during and after whitening
  • Support long-term oral health between dental visits

Combined with a high dose of xylitol, which helps starve cavity-causing bacteria, our formula works to whiten and protect your teeth at the same time.

But here’s the key:

Like all professional whitening methods, our formula is designed to be used with a Orawrap™ leak-proof tray. This ensures:

  • don’t swallow any of the active ingredients
  • 100% absorption and whitening coverage, with less mess and fewer side effects

Because effective whitening isn’t just about ingredients - it’s also about smart delivery... So your smile gets all the benefits, with none of the compromise.

Shipping & Delivery.

Shipping Method

Here’s everything you need to know about our shipping policy:

Shipping Methods: We use AusPost for all our shipping needs. They offer reliable service and tracking options, so you can keep an eye on your order every step of the way.

Order Processing Time

Processing Time: Once you place your order, we aim to process it within 1-2 business days. We take great care in packaging your items to ensure they arrive in perfect condition, so please bear with us during this time.

Shipping Times: Shipping times can vary based on your location. Generally, you can expect your order to arrive within 3-7 business days after it has been dispatched. Rural areas may take a little longer, but rest assured, we’ll do our best to get your items to you as quickly as possible.

If you feel like your order is taking a little longer than usual please visit the contact us page.

Shipping Costs

We strive to keep our shipping costs affordable. The exact shipping fee will be calculated at checkout based on your location and the weight of your order. We also offer free shipping on orders over a certain amount, so be sure to check for any promotions!

Free shipping is offered for all orders over $100 AUD, while a flat rate within Australia of $10 AUD applies for orders under $100 AUD. Express shipping is $15 AUD (1-3 Business days).

Please note: that we are unable to ship to PO boxes or Parcel Lockers. Your order delivery times are provided as guidelines only, and do not take into account possible delays caused by the freight company, payment authorisation, or public holidays. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company.

Tracking My Order

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package through the AusPost website, giving you peace of mind as you await your delivery.

Delivery Issues Lost/Damaged Parcel?

If you encounter any issues with your delivery, such as a lost or damaged package, please reach out to us as soon as possible. We’re here to help and will work with you to resolve any concerns.

🛠️ Step 1 – Let’s Check the Tracking

Could you please confirm your tracking number and the shipping address you provided at checkout? Please send a photo with evidence to hello@toothfloof.com.

We'll take a look and see if there's any movement or attempted delivery logged.

📦 Step 2 – Lodging a Claim (if needed)

If the parcel is officially considered lost or damaged, we’ll help you lodge a claim with Australia Post. This usually applies if:

  • It's been 30 business days with no delivery or movement
  • The item arrived visibly damaged

You can also lodge directly here:
🔗 auspost.com.au/help/claims

Let us know once it’s submitted, and we’ll track it from our end too.

💛 Our Commitment to You

While we’re required to wait for AusPost to complete their investigation, please know we’re here to help. Depending on the outcome, we’re happy to offer a replacement, store credit, or another solution that works for you.

Thanks so much for your patience — we’ll get this sorted!

Internation Shipping & Order Enquiries

International orders can take anywhere from 7 to 30 business days, depending on the destination, customs clearance, and local postal services.

Please keep in mind:

  • Some countries experience delays due to customs processing
  • Tracking updates may pause when the parcel leaves Australia and resume once it reaches your country

Deliveries to all other countries is via Sendle or Australia Post. Various options for delivery will appear in the checkout window depending on the country that you are shipping to and all deliveries include tracking notifications.

  • International Standard – Estimated arrival in 14-27 business days

INTERNATIONAL DUTIES & TAXES

  • Customer is responsible for ALL duties & taxes upon receipt of the product. TOOTHFLOOF does NOT pay for any international duties & taxes. 
  • If you are shipping to or ordering from outside Australia, the customer will be responsible for paying for any and all local taxes, duties and other similar charges or impositions (including VAT) associated with your purchase upon receipt of the package.   

Lost, Damaged, or Stalled Parcels

If it’s been more than 30 business days since dispatch and your parcel still hasn’t arrived, it may be considered lost. Please let us know:

  • tracking number
  • shipping address
  • any tracking screenshots if possible

We’ll then assist you in lodging an international investigation with Australia Post, who will coordinate with the postal service in your country.

🔗 Lodge directly here (if needed): auspost.com.au/help/claims

📸 Damaged Items

If your parcel arrived damaged, please send us:

  • Photos of the packaging and item
  • Your order number

We’ll open a damage claim with Australia Post and explore a resolution for you.

💛 ToothFloof’s Promise

While international shipping is outside our direct control, we’ll do our best to make sure you’re looked after. If your claim is approved or confirmed lost, we can issue a replacement, store credit, or another solution that suits you.

Thanks so much for your patience — we know international shipping can be a little wild sometimes, and we appreciate you supporting a small Aussie brand!

OFFICIAL ORAWRAP™ TRIAL RESULTS

AFTER 10-DAYS.

OFFICIAL ORAWRAP™ TRIAL RESULTS AFTER 10-DAYS.
OFFICIAL ORAWRAP™ TRIAL RESULTS AFTER 10-DAYS.
OFFICIAL ORAWRAP™ TRIAL RESULTS AFTER 10-DAYS.
Toothfloof Orawraps - Before and after comparison of teeth whitening with a close-up of a mouth showing the difference.
OFFICIAL ORAWRAP™ TRIAL RESULTS AFTER 10-DAYS.
OFFICIAL ORAWRAP™ TRIAL RESULTS AFTER 10-DAYS.
OFFICIAL ORAWRAP™ TRIAL RESULTS AFTER 10-DAYS.
OFFICIAL ORAWRAP™ TRIAL RESULTS AFTER 10-DAYS.
OFFICIAL ORAWRAP™ TRIAL RESULTS AFTER 10-DAYS.
Before and after comparison of teeth with 'Before' showing yellowed teeth and 'After' showing whitened teeth.
OFFICIAL ORAWRAP™ TRIAL RESULTS AFTER 10-DAYS.
OFFICIAL ORAWRAP™ TRIAL RESULTS AFTER 10-DAYS.
OFFICIAL ORAWRAP™ TRIAL RESULTS AFTER 10-DAYS.
OFFICIAL ORAWRAP™ TRIAL RESULTS AFTER 10-DAYS.
Toothfloof Orawraps - Before and after comparison of teeth whitening with a close-up of a mouth showing the difference.
OFFICIAL ORAWRAP™ TRIAL RESULTS AFTER 10-DAYS.
OFFICIAL ORAWRAP™ TRIAL RESULTS AFTER 10-DAYS.
OFFICIAL ORAWRAP™ TRIAL RESULTS AFTER 10-DAYS.
OFFICIAL ORAWRAP™ TRIAL RESULTS AFTER 10-DAYS.
OFFICIAL ORAWRAP™ TRIAL RESULTS AFTER 10-DAYS.
Before and after comparison of teeth with 'Before' showing yellowed teeth and 'After' showing whitened teeth.
OFFICIAL ORAWRAP™ TRIAL RESULTS AFTER 10-DAYS.
OFFICIAL ORAWRAP™ TRIAL RESULTS AFTER 10-DAYS.
OFFICIAL ORAWRAP™ TRIAL RESULTS AFTER 10-DAYS.
OFFICIAL ORAWRAP™ TRIAL RESULTS AFTER 10-DAYS.
Toothfloof Orawraps - Before and after comparison of teeth whitening with a close-up of a mouth showing the difference.
OFFICIAL ORAWRAP™ TRIAL RESULTS AFTER 10-DAYS.
OFFICIAL ORAWRAP™ TRIAL RESULTS AFTER 10-DAYS.
OFFICIAL ORAWRAP™ TRIAL RESULTS AFTER 10-DAYS.
OFFICIAL ORAWRAP™ TRIAL RESULTS AFTER 10-DAYS.
OFFICIAL ORAWRAP™ TRIAL RESULTS AFTER 10-DAYS.
Before and after comparison of teeth with 'Before' showing yellowed teeth and 'After' showing whitened teeth.
OFFICIAL ORAWRAP™ TRIAL RESULTS AFTER 10-DAYS.
OFFICIAL ORAWRAP™ TRIAL RESULTS AFTER 10-DAYS.
OFFICIAL ORAWRAP™ TRIAL RESULTS AFTER 10-DAYS.
OFFICIAL ORAWRAP™ TRIAL RESULTS AFTER 10-DAYS.
Toothfloof Orawraps - Before and after comparison of teeth whitening with a close-up of a mouth showing the difference.
OFFICIAL ORAWRAP™ TRIAL RESULTS AFTER 10-DAYS.
OFFICIAL ORAWRAP™ TRIAL RESULTS AFTER 10-DAYS.
OFFICIAL ORAWRAP™ TRIAL RESULTS AFTER 10-DAYS.
OFFICIAL ORAWRAP™ TRIAL RESULTS AFTER 10-DAYS.
OFFICIAL ORAWRAP™ TRIAL RESULTS AFTER 10-DAYS.
Before and after comparison of teeth with 'Before' showing yellowed teeth and 'After' showing whitened teeth.
OFFICIAL ORAWRAP™ TRIAL RESULTS AFTER 10-DAYS.

Returns/Exchanges

Refund/Return Eligibility

At Toothfloof, your satisfaction means the world to us - but so does safety and hygiene. Due to the nature of our products, we have strict return conditions. Please read the following carefully before requesting a return.

Refund Eligibility:
We offer refunds exclusively for items that are deemed faulty or defective. If you receive a product that is damaged or does not meet our quality standards, we will gladly initiate a refund for your purchase.

To be eligible for a return and refund:

  • Items must be unused and in original condition
  • Whitening gels must have no gel visible down the injection canal
  • You must contact us within 3 days of receiving your order
  • Products must be returned to us within 30 days of purchase

We cannot accept returns on any used or opened products for hygiene and safety reasons. This includes:

  • Opened or unsealed teeth whitening gels
  • Molded or used trays
  • Any item showing signs of tampering, use, or damage after delivery

How to Request a Return

1. Email us at hello@toothfloof.com with your order number, return reason, and photos of faulty product.

  1. We’ll confirm eligibility and send you return instructions
  2. You must return the product within 30 days

Refund Timeframe

  • Once your return is received and inspected, your refund will be processed within 14 business days
  • Refunds are issued to your original payment method
  • You’ll receive a confirmation email once the process is complete

Thank you for understanding and supporting our business. We stand behind our product quality, and we’re always here to help if you need assistance with molding or using your kit properly.

Submitting a Refund Request

To request a refund for a faulty item, please follow these steps:
1. Contact our Customer Service team at hello@toothfloof.com within 3 days of receiving the faulty item.
2. Provide a clear description and, if possible, include supporting photographs of the fault or defect.

Refund Processing:
Items must be returned in their original, unused condition and packaging. Customers are responsible for the return shipping costs, unless the item received is damaged or defective. We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe return of your item. The refund does not include the outward shipping fee.

Once we receive and inspect your returned item, we will issue a refund to your original method of payment, less any shipping charges, or generate a new sales order to ship your replacement within 5-7 business days.

Please note that we do not offer refunds for change of mind, sale items, individual preferences, or circumstances unrelated to the product's quality. Any gift with purchase must also be returned if the qualifying item is returned. Additionally, refunds will not be provided for products damaged due to mishandling or misuse.

Free Shipping for orders over $100

That's pretty much anything in our store so you're good!

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Developed In Australia

Our research & formulation development have proudly been completed in Australia to deliver reliable results you can trust.

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1000s of smiles transformed

No Lights, No Gimmicks - Just dental practitioner approved Smiles for Less!