Read Toothfloof’s return policy, including eligibility, return timeframes, hygiene requirements, damaged items, refunds, and how to contact our team for support.

Refund Policy

At Toothfloof, your satisfaction means the world to us - but so does safety and hygiene. Due to the nature of our products, we have strict return conditions. Please read the following carefully before requesting a return.

Refund Eligibility:
We offer refunds exclusively for items that are deemed faulty or defective. If you receive a product that is damaged or does not meet our quality standards, we will gladly initiate a refund for your purchase.

To be eligible for a return and refund:

• Items must be unused and in original condition
• Whitening gels must have no gel visible down the injection canal
• You must contact us within 3 days of receiving your order
• Products must be returned to us within 30 days of purchase

We cannot accept returns on any used or opened products for hygiene and safety reasons. This includes:

• Opened or unsealed teeth whitening gels
• Molded or used trays
• Any item showing signs of tampering, use, or damage after delivery

How to Request a Return

1. Email us at hello@toothfloof.com with your order number, return reason, and photos (if applicable)
2. We’ll confirm eligibility and send you return instructions
3. You must return the product within 30 days

Refund Timeframe

• Once your return is received and inspected, your refund will be processed within 14 business days
• Refunds are issued to your original payment method
• You’ll receive a confirmation email once the process is complete

Thank you for understanding and supporting our small business. We stand behind our product quality, and we’re always here to help if you need assistance with molding or using your kit properly.

To request a refund for a faulty item, please follow these steps:
1. Contact our Customer Service team at hello@toothfloof.com within 3 days of receiving the faulty item.
2. Provide a clear description and, if possible, include supporting photographs of the fault or defect.

Refund Processing:
Items must be returned in their original, unused condition and packaging. Customers are responsible for the return shipping costs, unless the item received is damaged or defective. We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe return of your item. The refund does not include the outward shipping fee.

Once we receive and inspect your returned item, we will issue a refund to your original method of payment, less any shipping charges, or generate a new sales order to ship your replacement within 5-7 business days.

Please note that we do not offer refunds for change of mind, sale items, individual preferences, or circumstances unrelated to the product's quality. Any gift with purchase must also be returned if the qualifying item is returned. Additionally, refunds will not be provided for products damaged due to mishandling or misuse.