Shipping Policy

Toothfloof ships from Australia. Orders are packed and dispatched from Toothfloof HQ in Melbourne, Victoria.

Please read this Shipping Policy carefully before placing your order.

Australia Shipping

We currently offer the following shipping options within Australia:

Standard Shipping
$9.00 AUD
Estimated delivery: 2–8 business days

Free Standard Shipping
Available on Australian orders over $100 AUD
Estimated delivery: 2–8 business days

Express Shipping
$14.00 AUD
Estimated delivery: 1–4 business days

Delivery timeframes are estimates only and may vary depending on Australia Post, public holidays, peak periods, weather events, and your delivery location.

International Shipping

Toothfloof ships to selected international destinations (currently Australia, United States, New Zealand).

If your country appears at checkout and a shipping rate is available, we can currently ship to your location. If no shipping rate appears at checkout, this means shipping is not currently available to that address.

International shipping rates are calculated based on your delivery country, parcel weight, available carrier services, and the selected shipping method.

Selected international orders may be shipped using Australia Post international services, including International Post Standard and International Post Express where available.

Estimated international delivery times:

International Standard Shipping
Approximately 5–15 business days

International Express Shipping
Approximately 3–10 business days

These timeframes are estimates only and do not include customs processing delays.

United States Shipping

United States orders are handled separately due to US customs, tariff, and duty requirements.

For US orders, applicable customs duties and DDP/customs processing costs are incorporated into the shipping price shown at checkout where required. This means Toothfloof manages the required customs/duty processing for eligible US orders before the parcel enters the United States.

The exact shipping fee will be shown at checkout before payment.

Estimated US delivery time is approximately 5–15 business days, depending on the selected service, customs processing, and carrier availability.

Customs, Duties and Import Taxes

International customers are responsible for checking whether Toothfloof products can be imported into their country before placing an order.

For United States orders, applicable DDP/customs duty processing costs are incorporated into the shipping price shown at checkout where required.

For non-US international orders, customs duties, import taxes, VAT/GST, customs clearance fees, postal processing fees, or other local charges may apply. These charges are set by the destination country and are the responsibility of the customer unless clearly stated otherwise at checkout.

Toothfloof is not responsible for customs delays, import restrictions, rejected parcels, returned parcels, local taxes, or other charges applied by your country.

If an order is refused, rejected, returned, delayed, or destroyed by customs due to local import rules or the customer’s failure to pay customs charges outside of any duties already included at checkout, Toothfloof is not responsible for any resulting loss, delay, fee, or non-delivery.

Tracking

Where tracking is available, tracking details will be provided after your order has been dispatched.

Tracking updates may take time to appear, especially for international orders. Once your parcel has left Australia, tracking updates may depend on the destination country’s local postal or delivery network.

Incorrect or Incomplete Addresses

Please ensure your shipping address is complete and correct before placing your order.

Toothfloof is not responsible for parcels delayed, returned, or lost due to an incorrect or incomplete address entered at checkout.

If a parcel is returned to us due to an incorrect address, failed delivery attempt, refusal to pay customs charges, or non-collection, the customer may be responsible for any return shipping fees, re-shipping fees, carrier charges, or associated costs.

Order Processing

Orders are usually processed and packed as quickly as possible.

Processing times may be longer during launches, promotional periods, public holidays, or high-volume periods.

Once your order has been dispatched, delivery timeframes are controlled by the carrier and may be affected by factors outside Toothfloof’s control.

Restricted Products and Import Rules

Toothfloof products are intended for personal use.

International customers are responsible for checking their local laws, customs rules, dental or whitening product regulations, and import restrictions before ordering.

If your order cannot be delivered due to your country’s import rules, customs requirements, or local restrictions, Toothfloof is not responsible for any resulting delay, fee, return, seizure, or non-delivery.

Contact

For shipping questions, please contact us at:

hello@toothfloof.com